| TERMS & CONDITIONS |
POLICIES & AGREEMENT
By placing an order with SoBeGraphics.com, you agree to be bound by the
following terms and conditions. Please make sure you have read all of
the below policies and terms before placing an order. SoBeGraphics.com
is not responsible if your order does not meet these terms and requirements.
GENERAL DESCRIPTION
Postcards printed in full color on BOTH sides on 12 point coated card stock.
Be wary of competitors who print only full color on one side and either
one or two colors on the back, and use either 8 or 10 point card stock.
All postcards printed on 4 color offset presses, with over 2 million postcards
printed every week. All prices include film and color separations. All
cards, except business cards, will have "Printed By: SoBeGraphics.com • 1.866.ASK.SOBE" printed
on the back in a 4pt 70% opacity font. You may indicate in the comments
section on your order form where you want this to appear or if you wish
for it not to appear at all. The removal fee is $50. For questions regarding
this issue you may call toll free 866-ASK-SOBE (275-7623) Mon-Fri, 10am-6pm
EST.
PRODUCTION & TURNAROUND
Our posted turnaround times begin ONLY after an order has been "received".
Orders are considered "received" and are put into production ONLY when
the following four conditions have been met:
(1) an ORDER FORM has been completely filled out,
(2) all files have been correctly submitted,
(3) the customer has approved the online proof by signed fax and has given
the go ahead to proceed with production, and
(4) payment information has been provided.
After the initial order is placed and your files have been successfully
either uploaded, emailed, or snail mailed, a SoBeGraphics.com rep will
review your files at no charge. If everything is OK, an online proof will
be generated and an email will be sent to you directing you where to go
to view your proof. If the proof looks good, you must fax a signed copy
of the emailed proof to our offices to give us the OK to continue with
production and provide payment information. At this point, the order has
been "received" and the turnaround time begins. Once payment information
is received and an order enters production, SoBeGraphics.com cannot accept
any cancellations. There are also no refunds or returns after this point.
Please remember that orders received by 3pm EST will be treated as if received
that day, but orders/files received after 3pm EST will be treated as if
received the next business day. For example, an order which meets all four
conditions stated above, that is received at 2:45 pm EST on Tuesday will
enter Tuesday's production and will be ready for pick-up or shipment either
Wednesday or Thursday. An order "received" Tuesday at 3:15pm EST will be
treated as being received Wednesday and will be ready for pick-up or shipment
either Thursday or Friday.
Please remember that orders for same day service must be received no later
than 10am, but orders/files received after 10am EST will be treated as
if received the next business day.
We have one of the fastest production times in the country. For quantities
of 5,000 or more, a properly received order will be ready for pick-up or
to ship via UPS in 48-72 hours. Turnaround time for quantities less than
5,000 is 24-48 hours.
Although we rarely miss production schedules, the printing and pre-press
process involves equipment which is subject to malfunctions and/or equipment
failure. We will always do everything in our power to make sure that any
production problems do not delay your job. However, please note that ALL
production and delivery times ARE NOT CONTRACTUAL and no turnaround time
can be guaranteed. No verbal or written correspondence by anyone at SoBeGraphics.com
can change that. Please try to plan date sensitive materials timely.
PRINTING/CUTTING Please Note: In order to give you better than wholesale
prices and the least expensive four color prices in the country, we produce
our postcards in a "gang" format on 4 color offset presses. We will make
every effort to produce a reasonable representation of your job based on
your supplied materials. However, note that SoBeGraphics.com DOES NOT guarantee
color matching. All jobs are subject to a 10% overrun or underrun.
COLOR DISCLAIMER: ATTENTION: IF YOUR PRINT JOB IS COLOR CRITICAL
a request for a Matchrpint® or Color Proof must be submitted along
with your job. COLOR CRITICAL should also be specified when submitting
the job(s). Prices for print jobs that are printed in gang run format differ
from prices of color critical jobs which need to be printed by them selves
as opposed to being printed on a gang run. A gang run is a way of printing
jobs for clients which brings there cost down tremendously by printing
several print jobs together on the same print run. If a job is color critical
then the necessary attention it needs cannot be attained in a gang run
format. Therefore the job must be printed by itself losing the discounted
price of printing in a gang run format. Color Critical Jobs require a dedicated
run and the press be calibrated to run that specific job only rather than
a gang run with other print jobs. Color Proofs are not included in our
prices. If you submit a job and do not request a Color Proof, your job(s)
will be printed as is. SoBeGraphics.com will not be liable for color disparity
or variation with the job (within Gang Run Color Disclaimer). If a color
proof is chosen by the customer then it will be SoBeGraphics.com's responsibility
to match that proof and job will be printed accordingly. SoBeGraphics.com
will make every effort to match the colors of your submitted art work;
whether your job is color critical or not. SoBeGraphics.com will treat
each job as if it were our own. It is you the client’s responsibility
to determine weather or not the job is a color critical job or not and
please choose your method of print accordingly. ALL Gang run printing is
subject to a 10% color variance.
Make sure you have read the accompanying information in POSTCARD SIZES
and FILE FORMATS before you upload your files. ALL files must have an 1/4" bleed
all around. A $25 fee will be charged to create a bleed if it has not been
incorporated in your files. Critical type or images must be at least 1/4" from
the edge of the card. SoBeGraphics.com is not responsible for type, art
or images that are cut off if these guidelines are not followed. Furthermore,
it is strongly suggested that you do not use a thin border around your
postcard. This may cause an uneven frame around your card. If you desire
to have a border, it should be at least 1/4" thick.
You must adhere to the layout specifications explained in POSTCARD SIZES.
Files that do not follow the instructions provided will delay your job
and will incur extra charges. If you employ the services of a third party
designer make sure that all file submission specifications are understood
and followed.
UPLOADING FILES Your files will be automatically sent to our SECURE
FTP Site. PLEASE ENABLE YOUR FIREWALL TO ACCEPT AND TO USE SECURE PAGES.
Please read the instructions in order to ensure that your order is not
held up. We appreciate your cooperation. Estimated file upload time: 15Mb
file @ T1 Line (5sg -2min.) 15Mb file @ Cable - DSL Fast Access (2-5 min.)
15Mb file @ Modem 56K (10min.- 30min.) Note: After 30min. of file transfer
the server will time out, meaning that your connection was to slow, or
your file was too big; please shrink down your file or send it by regular
mail to 9351 NW South River Drive, Miami Florida 33166. If you need help
please contact us and we will guide you through the process. If you receive
a message saying that there was an error or a server error, please use
your browser back button to return to this page, try uploading your file
one more time and if you still get the same message, please contact: info@sobegraphics.com
to inform us of the inconvenience, and we will be more than glad to help
you. If you think your order did not go through or that something went
wrong, please call us at 1-866-ASK-SOBE.
MULTIMEDIA AND WEB DESIGN: The price quoted for your order ("Quotation")
will expire thirty (30) days from the date of the Quotation and are null
and void thereafter. A written Quotation will be sent to Customer for review
and signature. Customer's signature on the written Quotation and a deposit
of fifty percent (50%) of the Quotation are required in order for SoBeGraphics.com
to commence work or fulfillment of Customer's order. The remaining balance
of fifty (50%) percent is due within six weeks of signing the Quotation.
Customer's signature on the Quotation shall comprise your acceptance of
the Quotation and Terms and Conditions herein. Deposits are NOT refundable.
Prices are subject to change without previous notice once Quotations expire.
SoBeGraphics.com, Inc recommends and the Quotations provided are designed
for 800 x 600 px screens. Prices for orders not meeting SoBeGraphics.com,
Inc recommendations may vary and result in additional charges. This Agreement
shall be governed by Florida law and jurisdiction and venue shall be in
Dade County Florida. Maintenance Fee is due at the beginning of the month
in order to keep web site up and running in server. Detailed time sheet
will we sent to customer as proof of the amount of hours invested in each
project.
SHIPPING - CARRIERS: Preferred Shipping Methods: Delta Cargo Service
Options: Dash $110.00 per box of 50 lb Same day service, if applicable
(next available flight). Dash fees, are pre-paid by client, to SoBeGraphics.com.
Daily flight cut off time is 6:50 pm.
Delta Cargo is our preferred method of shipment. This is the fastest and
most efficient method of shipping to clients, based on our operations.
Clients shipping Delta must coordinate destination airport, with SoBeGraphics.com,
prior to shipping. Delta Cargo shipping requires you, the client, to pick
up the package(s) at the airport within 5 days. If package is not picked
up within five days the package will be destroyed due to the new FAA guidelines
after September 11th. We are not responsible any for packages destroyed
or returned by the carrier. Jobs that will be ready to ship on Friday that
are needed for the same weekend must be shipped via airline since UPS will
not ship again until Monday. UPS Service Options: Ground Recommended, is
time is not critical. Very cost effective. Next Day Prefer the use of Delta.
It is generally a much more cost effective method of shipping.
SHIPPING NOTICE & POLICY In order to help ensure that you choose
the best possible shipping method for your printing order we are displaying
this shipping notice once for each of our customers. Here are some important
points to keep in mind when selecting your shipping method: In the event
of a lost or damaged shipment, we can guide you through the claims process.
However, once a package has been shipped, the shipping company is liable
for any losses. We are a PRINTER and we make sure your printing is boxed
according to the highest shipping standards. Once your order leaves our
facility, we cannot be held liable for any damages to your boxes or your
printing. We apologize for any inconvenience. 1) Jobs that will be ready
to ship on Friday that are needed for the same weekend must be shipped
via airline since UPS will not ship again until Monday. 2) We currently
do not ship with FedEx, however UPS ground service and Express service
are available. SoBeGraphics.comn will NOT be responsible for shipping Posters
or any other project that is being transported flat in a carrier box. High-volume
orders may qualify for a discount of up to 25% in shipping. And up to 25%
off printing total. Please call us toll-free at 1-866-ASK-SOBE for discounted
price. Shipping Rates are for UPS Ground within the U.S.
BINDERY: Any job that requires specific instructions of: Folding
front and back Die cutting outlines Drilling outline and dimensions Foil
stamping Bleeding margins, etc. Should be submitted with the file at the
moment of uploading otherwise SoBeGraphics.com™ is not responsible
for the incorrect outcome of your job. Samples are recommended to ensure
proper ‘Bindery’ of jobs.
STANDARD SPECS: All postcards come Printed 4/4 on 12pt. C2S w/ UV
Lamination 2 Sides (optional 1 side UV Please call 1-866-ASK-SOBE)
PICK UP: When your order is ready, please use your invoice or order
number and company name for pickup. If you are using a messenger service,
be certain they have the invoice or order number, and quantity of boxes.
Proof of payment and a signature will also be required at time of pick
up.
STORAGE EXPIRATION: Orders that are not picked up within 30 days
are considered abandoned by the client; unless prior arrangements are made
with our office. This is due to our limited storage capacity. *Pickup Hours:
10am to 7pm daily, Monday-Friday. *Pickup Location: 9351 NW South River
Drive. Miami Fl 33166. If you are thinking in purchasing a product which
you feel is eligible for a discounted shipping rate, give us a call before
placing your order anywhere else, we can get you a discount rate with any
of the carriers, remember to Catch the Wave of Savings with SoBeGraphics.com™!
CD SPECS: The CD inserts are printed on 100# gloss text. Prices
include; tray card, printed on 100# gloss text, scoring, and perforating
of the tray card. The CD Inserts are a 1 panel insert and tray card. For
multi panel CD Inserts please call 1-866-ASK-SOBE.
SERVER STORAGE: Although orders can be placed today and submitted
tomorrow, due the volume of orders we process, they will be stored in our
servers for only 24 hours. After that the order will have to be placed
again.
PAYMENTS We accept cash, money orders, certified/bank checks, Visa,
Mastercard, Amex.
Once an order has been received and has entered the production cycle, refunds
are not allowed.
Although SoBeGraphics.com does archive files for re-orders, please retain
a back-up copy of your postcard. SoBeGraphics.com DOES NOT guarantee that
all submitted files will be saved.
LIABILITY: Disclaimer of Express Warranties: SoBeGraphics.com warrants
that the work is as described in the purchase order. The customer understands
that all sketches, copy, dummies, and preparatory work shown to the customer
are intended only to illustrate the general type and quality of the work.
They are not intended to represent the actual work performed.
Disclaimer of Implied Warranties: SoBeGraphics.com warrants only
that the work will conform to the description contained in the purchase
order. SoBeGraphics.com's maximum liability, whether by negligence, contract,
or otherwise, will not exceed the return of the amount invoiced for the
work in dispute. Under no circumstances will SoBeGraphics.com be liable
for specific, individual, or consequential damages.
INDEMNIFICATION: The customer agrees to protect SoBeGraphics.com
from economic loss and any other harmful consequences that could arise
in connection with the work. This means that the customer will hold SoBeGraphics.com
harmless and save, indemnify, and otherwise defend him/her against claims,
demands, actions, and proceedings on any and all grounds. This will apply
regardless of responsibility for negligence.
Copyrights: The customer also warrants that the subject matter to
be printed is not copyrighted by a third party. The customer also recognizes
that because subject matter does not have to bear a copyright notice in
order to be protected by copyright law, absence of such notice does not
necessarily assure a right to reproduce. The customer further warrants
that no copyright notice has been removed from any material used in preparing
the subject matter for reproduction.
To support these warranties, the customer agrees to indemnify and hold
SoBeGraphics.com harmless for all liability, damages, and attorney fees
that may be incurred in any legal action connected with copyright infringement
involving the work produced or provided. Personal or economic rights: The
customer also warrants that the work does not contain anything that is
libelous or scandalous, or anything that threatens anyone's right to privacy
or other personal or economic rights. The customer will, at the customer's
sole expense, promptly and thoroughly defend SoBeGraphics.com in all legal
actions on these grounds as long as SoBeGraphics.com promptly notifies
the customer of the legal action and gives the customer reasonable time
to undertake and conduct a defense. SoBeGraphics.com reserves the right
to use his or her sole discretion in refusing to print anything he or she
deems illegal, libelous, scandalous, improper or infringing upon copyright
law
TAXES: All amounts due for taxes and assessments will be added to
the customer's invoice and are the responsibility of the customer. No tax
exemption will be granted unless the customer's "Exemption Certificate" (or
other official proof of exemption) accompanies the purchase order. If,
after the customer has paid the invoice, it is determined that more tax
is due, then the customer must promptly remit the required taxes to the
taxing authority, or immediately reimburse the provider for any additional
taxes paid.
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